Flight Air France 447 Rio de Janeiro - Paris-Charles de Gaulle (PRn 8)

# Paris, 02 June 2009 - 09h25 local time

Press Release N° 8

How are Air France’s volunteers trained to assist relatives and friends of victims?

Overall, 4,000 Air France staff members are part of the voluntary program to help in case of a crisis.

These volunteers have four main tasks: contact with relatives and friends, logistical assistance, back-up at airports and telephone assistance.

This program was launched in November 1998 by the Chairman of Air France.

Air France offers these volunteers three one-day training modules:

• Theory (explaining what it means to be a volunteer and the commitments involved etc.) and practical training with a psychiatrist,
• Theoretical and practical courses to train leaders whose role is to lead a group of volunteers and liaise with the Air France crisis center,
• Training on how to handle telephone calls when the Air France toll-free number is available.

Yesterday, as soon as the news of flight AF 447 was announced, around one hundred volunteers were contacted to provide back-up to Air France teams in Paris and Rio. Others will be taking over later.

Telephone numbers reserved for the families and friends

0800 800 812 from France,
0800 881 20 20 from Brazil,
and + 33 1 57 02 10 55 from other countries.

Note: We ask journalists not to call these numbers reserved for the families and friends.

# Paris, 02 June 2009 - 09:20 local time
Memo to the press

Air France asks all journalists, and in particular those from the audio visual media, to respect the privacy of the relatives currently staying in hotels at Paris-Charles de Gaulle.

Thank you for your cooperation.